Trip Designer's Refund Policy

Our Refund Policy

At Trip Designer, we strive to provide you with the best travel experiences. We understand that plans can change, and we are committed to offering a fair and transparent refund policy for cancellations and amendments to bookings. This Refund Policy explains the circumstances under which you may request a refund, the process for making a refund request, and any conditions that apply.

1. General Refund Terms

Refunds for travel services (including flights, hotel bookings, tours, and other services) provided by Trip Designer are subject to the terms and conditions of the respective service providers (such as airlines, hotels, tour operators, etc.). Trip Designer acts as an intermediary between you and these providers, and therefore, the refund eligibility and processing time will depend on the policies of the specific service provider.

2. Eligibility for Refunds

You may be eligible for a refund under the following circumstances:

1. Cancellations by You: If you need to cancel a booking, the refund amount will be determined by the cancellation policy of the service provider. Certain bookings may be non-refundable, while others may incur cancellation fees. Please review the specific terms of each booking carefully before confirming your reservation.
2. Cancellations by Service Providers: If a service provider (such as an airline or hotel) cancels or significantly alters your booking (e.g., flight cancellation or hotel closure), you may be entitled to a refund or alternative arrangements, subject to the provider’s policy.
3. Force Majeure Events: In cases of unforeseeable events beyond your control (e.g., natural disasters, pandemics, government restrictions), refunds may be issued at the discretion of the service provider, depending on their specific terms and conditions.

3. Non-Refundable Bookings

Certain travel bookings are classified as non-refundable. These may include:

1. Last-minute deals or special promotions
2. Discounted flights, hotel stays, or package deals
3. Non-refundable airline tickets or hotel rooms
4. For non-refundable bookings, cancellation or changes may not result in any refund. It is your responsibility to review the booking terms before confirming your purchase.
5. All kinds of course fees and e-book booking fees are completely non-refundable.

4. Partial Refunds

In some cases, you may be eligible for a partial refund, depending on the terms of the booking. For example, if you cancel a hotel reservation after the check-in date has already started or if you miss part of a tour, a portion of the payment may be refunded, depending on the service provider’s policy.

5. Refund Process

To request a refund, please follow these steps:

• Step 1: Contact Trip Designer as soon as possible via email or phone to notify us of your request for a refund. Please include your booking reference number, reason for cancellation, and any supporting documentation (if applicable).
• Step 2: Trip Designer will contact the relevant service provider(s) on your behalf to inquire about refund eligibility. We will inform you of the outcome as soon as we receive confirmation from the service provider. For refunds and re-issuance, a service charge ranging from BDT 500 to BDT 2,000 per passenger is applicable.
• Step 3: If your refund request is approved, the refund will be processed in accordance with the provider’s policy. Depending on the payment method used at the time of booking, refunds may take up to 20-60 business days to reflect in your account.

6. Refund Processing Time

Refunds are subject to the processing times of both Trip Designer and the respective service providers. In general:

1. Refunds for canceled flights or accommodations may take 20-60 business days from the date of approval.
2. Refunds to credit or debit cards may take additional time, depending on your card issuer bank or airlines.
3. Please note that Trip Designer has no control over the processing times of third-party financial institutions, and delays may occur based on their processes.

7. Cancellation Fees

In some cases, cancellation fees may apply. These fees are typically imposed by the service providers (airlines, hotels, tour operators) and may vary depending on the timing of the cancellation and the terms of the booking. Trip Designer's commision provided by airlines, vendor and service charge is completely non-refundable. Any cancellation fees + commision + service charge will be deducted from the total amount refunded to you.

8. Changes to Bookings

If you need to make changes to your booking (such as modifying travel dates or destinations), additional fees may apply. These fees depend on the policies of the service provider and may vary based on the nature of the change. Please contact us as soon as possible if you need to modify your booking, and we will assist you in exploring your options.

9. No-Shows and Missed Travel Services

No refunds will be provided for "no-shows" or missed services, where you fail to check in for a flight, arrive at a hotel, or participate in a tour without prior notice. Refunds may not be granted for any portion of a booking that goes unused.

10. Travel Insurance

Trip Designer strongly recommends that you purchase travel insurance to cover unexpected cancellations, interruptions, or changes to your trip. Travel insurance policies may cover circumstances where refunds are otherwise unavailable through service providers. It is your responsibility to review and select a suitable travel insurance policy that meets your needs.

11. Contact Us

If you have any questions or concerns about our refund policy or if you would like to request a refund, please contact us:

Trip Designer is committed to providing clear and transparent refund terms. Please ensure that you understand the refund and cancellation terms for each individual booking and consult our team for any clarifications before confirming your reservation.